Chiswick Post Office moves to Robert Dyas on 28 August

Chiswick Post Office has a moving date at last. Post Office Limited has confirmed in writing that the branch at 1 Heathfield Terrace will close at 17:30 on Wednesday 26 August, and that the replacement will open inside Robert Dyas at 326 Chiswick High Road at 12:00 on Friday 28 August.

Read those two times carefully. There is a full day in between with no Post Office counter in Chiswick at all. If you have a passport application, a Drop & Go parcel or a cash deposit that has to happen on Thursday 27 August, it will not happen here.

What changes on the day

The new branch is about 120 metres from the old one, along what the Post Office describes as mostly level ground. It will have three open-plan serving positions in a dedicated area of the shop, level access at the entrance, a low-level writing desk, a low-level serving counter and space for a wheelchair.

The opening hours get longer:

That is 48 hours a week now and 54 hours a week from Friday, with the biggest single gain on Saturday afternoons, which Chiswick currently loses at half past two.

What you will no longer be able to do there

The Post Office’s own service comparison lists three things that the Heathfield Terrace branch offers and the new one will not:

• DVLA photocard driving licence renewal
• Western Union money transfer
• Vehicle tax. The information sheet says similar products and services will continue to be available “however excluding Vehicle Tax”

For those, the Post Office names Shepherds Bush Post Office at Units 1087-1088, Westfield shopping centre, Wood Lane, W12 7GD, open 10:00 to 19:00 Monday to Friday, 10:00 to 18:00 on Saturday and 12:00 to 16:00 on Sunday. It is also the branch to use on the Thursday.

Three services that the original proposal would have dropped are being kept after people objected: Passport Check & Send, the Document Certification Service, and Evri drop-off and collections. The Post Office says the product list “has been revised” since the proposal and that this “reflects our commitment to Chiswick customers”. Cash withdrawals, cash and cheque deposits, Drop & Go, DPD, bill payments, foreign currency, travel insurance and the Travel Money Card all carry over.

Why it is moving

The branch has been run by a temporary postmaster, an arrangement the Post Office says was only ever to keep services going. A new permanent operator has now been appointed and has chosen the Chiswick High Road site, which is being refurbished as a household and convenience store with the Post Office inside it.

The consultation, and what it changed

The six-week local public consultation ran from 22 May to 3 July 2026. It drew 249 responses from customers and local representatives, plus two online petitions. The issues people raised were internal space, the range of products and services, accessibility, parking and staffing.

The Post Office answered each in its decision letter. On space, it says fixtures and fittings will be “re-aligned or removed” so the entrance, aisles and waiting area stay clear. On accessibility, it promises directional signage from the door through to the counters. On parking, which it accepts is outside its control, it points to:

• Pay & Display parking on Dolman Road, with designated disabled bays
• limited time-restricted spaces on Clifford Gardens
• the Chiswick Common Road Pay & Display car park, roughly 400 metres from the store

On the petitions, some of which argued for a standalone branch rather than a counter inside a shop, the Post Office is blunt: a franchise alongside “a complementary retail environment presents the best opportunity for reopening the branch for the longer term”.

The decision itself was made on 17 July. The letter published then said only that final arrangements were being made and that dates would follow. The Post Office reissued it on 13 August with the closing and opening times added, and the two documents are otherwise identical. That reissued letter is where these dates come from.

What it means for you

• Finish anything time-sensitive by 17:30 on Wednesday 26 August. That is the last transaction at Heathfield Terrace.
• Thursday 27 August is a blank day. Use Shepherds Bush, or wait for Friday lunchtime.
• Do your DVLA photocard renewal, vehicle tax or Western Union transfer before the move, or plan to go elsewhere afterwards. Vehicle tax can also be done on gov.uk and a photocard renewal on gov.uk/renew-driving-licence.
• From Friday 28 August the counters are about 120 metres away, at 326 Chiswick High Road, and open until 6pm six days a week.
• The Post Office adds that if anything unforeseen changes these dates, posters will go up in the branch.

If you are driving to the new branch, check our Chiswick roadworks and travel page for anything affecting Chiswick High Road that week.

Sources

• Post Office Limited, Chiswick W4 4JF consultation and decision, branch code 130006, postofficeviews.co.uk
• Post Office Limited, update decision letter, 13 August 2026 (PDF)
• Post Office Limited, decision letter, 17 July 2026 (PDF)
• Post Office Limited, proposal letter and branch information summary (PDF)